Terms of Trade and Website Terms of Use 

Summary of key points

This summary is for convenience only. It is not part of the contract and does not replace the full Terms below, which prevail.

• We are Specialist Restoration Supplies Limited, a New Zealand company. These Terms cover both your use of our websites and every purchase of our products.
• You must be 18 or over to use our websites or buy our products.
• Many of our products are solvent-based, flammable and hazardous chemical products. They must only be used by a competent adult who has read and understood the label, the safety data sheet and the instruction guides before starting.
• You are responsible for satisfying yourself that a product is suitable for your project, for testing it on a small area first, and for protecting people, animals, surrounding property and the environment while you use and store it.
• Our videos, tutorials and other content are general information only. Videos are provided "as is", may be incomplete, and must not be relied on as your only source of instruction.
• We do not accept change-of-mind returns of chemical products. Never send a hazardous product back to us without our written instructions.
• If you buy as a consumer, you have guarantees under the Australian Consumer Law that cannot be excluded. Our liability is otherwise limited as set out in clause 16.
• These Terms are governed by New Zealand law.

Part A — Introduction

1. Who we are and what these Terms cover

1.1       These terms of trade and website terms of use (Terms) are issued by Specialist Restoration Supplies Limited, a company incorporated in New Zealand (company number 2214391; NZBN 9429032370584), of 1 Ross Street, Woodville, New Zealand, trading as "Cooper's Strip Club" (SRS, we, us, our).

1.2       These Terms govern: (a) your access to and use of our websites, including coopersstripclub.com and shopau.coopersstripclub.com, and all content, tutorials, videos, tools and services we make available through them (Site); and (b) every purchase of goods from us, whether placed through the Site or by telephone, email, or through a trade account (Goods).

1.3       This is the Australia edition of our Terms. It applies to persons located in Australia and to orders for delivery within Australia. We publish separate editions for other countries. Where the Site displays terms based on your location, the edition displayed to you at the time you place an order is the edition that governs that order.

1.4       By accessing the Site or placing an order you agree to be bound by these Terms and by our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy for Australia (together, Policies), each of which is incorporated into these Terms. If you do not agree, you must not use the Site or purchase Goods.

1.5       Part C of these Terms (Buying and using our products) contains important provisions about the nature of our products, your responsibility to satisfy yourself that a product is suitable for your project, and your responsibility to read and understand all instructional and safety material before you start. Please read it carefully.

1.6       Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. See clauses 14 and 16.

2. Definitions and interpretation

2.1       In these Terms:

(a)        Business Customer means a person who acquires, or holds themselves out as acquiring, Goods other than as a consumer within the meaning of section 3 of the Australian Consumer Law.

(b)        Competent Person has the meaning given in clause 12.4.

(c)        Consumer means a consumer as defined in section 3 of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

(d)        Hazardous Product means any Goods that are classified as a hazardous substance, hazardous chemical or dangerous goods under any law applying to their manufacture, supply, transport, storage, use or disposal, and includes our solvent-based stripping and flushing products.

(e)        Product Information means all labels, safety data sheets (SDS), instruction guides, technical and product data sheets, safety notices, tutorials, FAQs and other written, pictorial, audio or video material about the Goods that we publish, supply with the Goods, or make available on request, in each case as updated from time to time.

(f)         Video Content has the meaning given in clause 6.2.

(g)        you and your means the person accessing the Site or purchasing Goods and, in Part C, includes any person who uses, handles or stores Goods with your permission or under your control.

2.2       Headings are for convenience only. "Including" and similar words do not limit what precedes them. The singular includes the plural. A reference to a law includes any amendment or replacement of it and any regulations made under it. If a Policy is inconsistent with these Terms, these Terms prevail, except that a specific provision of a Policy prevails over a general provision of these Terms dealing with the same subject.

3. Who may use the Site and buy Goods

3.1       You must be at least 18 years old and have legal capacity to enter into a binding contract. We do not knowingly sell Goods to, or collect personal information from, persons under 18.

3.2       If you place an order or use the Site on behalf of a company or other organisation, you confirm that you are authorised to bind it, and both you and it are bound by these Terms.

3.3       We may, in our discretion, decline to accept any order, limit quantities, restrict delivery destinations or services, or refuse to open or continue an account, including where we consider that a Hazardous Product cannot lawfully or safely be supplied to you or to your delivery address.

3.4       If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You must notify us immediately of any unauthorised use. We may suspend or close accounts that are inactive, used in breach of these Terms, or that we consider present a security or fraud risk.

Part B — Using the Site

4. Licence to use the Site and acceptable use

4.1       We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site for your personal use or, if you are a Business Customer, for your internal business purposes, in accordance with these Terms.

4.2       You must not:

(a)        use the Site for any unlawful purpose or in breach of any law or these Terms;

(b)        copy, reproduce, republish, distribute, sell or commercially exploit any part of the Site or its content except as permitted by clause 8;

(c)        use any automated means (including robots, scrapers, crawlers, data-mining tools or tools that harvest content to train or operate artificial-intelligence systems) to access, copy or monitor the Site without our prior written consent;

(d)        interfere with the operation or security of the Site, introduce viruses or other harmful code, or attempt to gain unauthorised access to any part of the Site, our systems, or another person's account or information;

(e)        frame or mirror the Site, or use our trade marks or product names in metadata, hidden text or in a way that suggests association or endorsement;

(f)         impersonate any person or misrepresent your identity or affiliation;

(g)        place false, misleading or fraudulent orders, or submit false or misleading reviews or content; or

(h)        use the Site in any way that could damage, disable, overburden or impair it or interfere with any other person's use of it.

4.3       We may investigate suspected breaches, suspend or terminate your access, cancel orders, remove content and take legal action, without notice and without liability to you.

5. Site availability, security and technical matters

5.1       The Site is provided on an "as is" and "as available" basis. We aim to keep the Site available and secure, but we do not promise that it will be uninterrupted, timely, error-free or free from viruses or other harmful components, or that defects will be corrected.

5.2       We may change, suspend or withdraw all or any part of the Site (including any content, feature, product listing or price) at any time without notice, and may restrict access to some or all of the Site for maintenance or any other reason.

5.3       You are responsible for your own devices, software, internet access and security measures (including appropriate anti-virus protection), and for taking your own precautions when accessing any website.

5.4       Personal and payment information is transmitted using industry-standard encryption (TLS/SSL). Card payments are processed by third-party payment processors; we do not store full payment card numbers on our systems. No method of transmission or storage is completely secure and we cannot guarantee absolute security. Please log out after using your account on a shared device.

5.5       If you believe that your account or any information you have provided to us has been compromised, contact us immediately using the details in clause 24.

6. Information, instructional and video content

6.1       General information only. The Product Information and all other content on the Site (including tutorials, "Before You Start" guides, project stories, coverage estimates, FAQs, articles, newsletters and customer testimonials) is provided as general information and guidance about our products and the techniques we have found effective. It is not professional, technical, safety, legal or regulatory advice tailored to you or your project, and it cannot anticipate every substrate, coating, condition, environment or circumstance that you may encounter. You must exercise your own judgement, test before proceeding, and obtain professional advice where appropriate.

6.2       Video content. All video content that we publish or make available — on the Site, on social media or video-sharing platforms, on any DVD or other media supplied with Goods, in advertising, or otherwise (Video Content) — is provided "as is". Video Content may be incomplete, edited, condensed or accelerated; may not show every step, precaution, item of protective equipment or item of preparation; may depict techniques carried out by experienced operators under particular conditions; and may have been produced before changes to a product's formulation, labelling, packaging, or the laws that apply to it. Video Content is provided for informational, illustrative, advertorial and promotional purposes only and must not be relied upon as a sole or primary source of instruction. The current product label, SDS and written instruction guides prevail over any Video Content, and you must read and follow them (see clause 12.3) before using any product.

6.3       Coverage and volume estimates. Any indication we give of expected coverage, quantity required, working times, dwell times or number of applications is an estimate based on our own experience under typical conditions. Actual results depend on the type, thickness and age of the coating, the substrate, ambient temperature and humidity, evaporation, run-off, waste, the tools and methods used, and the skill of the person doing the work. It is your responsibility to ensure that you have sufficient product for your project. We are not liable for any loss arising because an estimate proves inaccurate for your project.

6.4       Testimonials and project stories. Customer testimonials, reviews and project stories describe individual experiences and results. They are not a representation that you will achieve the same result.

6.5       Accuracy and currency. We try to keep the Site accurate and up to date, but content may at times be incomplete, out of date or contain errors (including typographical and pricing errors). We may correct, change or remove content at any time and we are not obliged to update it. To the maximum extent permitted by law, we do not warrant the accuracy, completeness or currency of any content and accept no responsibility for reliance placed on it, except as expressly provided in these Terms or required by law.

6.6       Content you submit. If you submit reviews, comments, photographs, videos, project descriptions, questions or other material to us or to the Site (User Content), you: (a) grant us a perpetual, irrevocable, worldwide, royalty-free, transferable licence to use, reproduce, edit, adapt, translate, publish and display that User Content in any media for the purposes of operating and promoting our business, with or without attribution; (b) confirm that you own or have the rights necessary to grant that licence, that the User Content is accurate and lawful and does not infringe any person's rights, and that any identifiable person appearing in it has consented; and (c) agree that we may, but are not obliged to, publish, moderate, edit or remove User Content. We do not endorse User Content and are not responsible for it. Nothing in these Terms prevents you from posting an honest review of our products or services on any platform.

7. Third-party links, platforms and services

7.1       The Site may contain links to, or embed content from, third-party websites, platforms and services (including social media, video-sharing platforms, payment processors, courier tracking pages and retailer websites). They are provided for convenience only. We do not control or endorse them and are not responsible for their content, availability, security or privacy practices, or for any loss arising from your use of them. Your use of them is subject to their own terms.

7.2       Where you buy our products through a third-party retailer, marketplace or distributor, your contract of sale is with that seller and its terms apply to the sale. Part C of these Terms nevertheless applies, to the extent permitted by law, to your use of the Goods, and the Product Information applies in all cases.

8. Intellectual property

8.1       All intellectual property rights in the Site and its content (including text, images, photographs, graphics, logos, video and audio, product names, formulations, instructions, methods, software, and the design, selection and arrangement of the Site) are owned by or licensed to us and are protected by copyright, trade mark and other laws.

8.2       "Cooper's", "Cooper's Strip Club", the Cooper's logo and our product names are trade marks of SRS, whether or not registered. You must not use them without our prior written consent.

8.3       You may view, download and print content from the Site for your personal, non-commercial use or, if you are a Business Customer, for your internal use in connection with Goods you have purchased, provided you keep all copyright and other proprietary notices intact and do not modify the content. Any other use requires our written permission. Retailers and distributors may use our content only under the terms of their agreement with us.

8.4       You may link to our home page in a way that is fair and lawful and does not suggest any association, approval or endorsement by us. You must not frame the Site, or link to it from any site that is unlawful or objectionable. We may withdraw linking permission at any time.

Part C — Buying and using our products

9. Orders, prices and payment

9.1       Product listings on the Site are an invitation to treat, not an offer to sell. Your order is an offer to buy the Goods on these Terms. A contract for the sale of Goods is formed only when we accept your order, which occurs when we dispatch the Goods (or, for Goods supplied on a trade account, when we confirm acceptance in writing). An automated order acknowledgement is not acceptance. We may accept or decline an order in whole or in part.

9.2       We may cancel an accepted order, and will refund any amount you have paid for the cancelled part, if: (a) the Goods are unavailable; (b) the order was placed at a price, or with a promotion, that was displayed in error; (c) we reasonably suspect that the order is fraudulent, in breach of these Terms, or placed by a person not entitled to buy the Goods; (d) we cannot lawfully or safely supply a Hazardous Product to the destination or by the requested service; or (e) an event described in clause 20 occurs. Our liability for such a cancellation is limited to refunding the amount you paid for the cancelled Goods.

9.3       Prices are stated in Australian dollars (AUD). For consignments valued above the Australian customs threshold (currently AUD 1,000), GST and any duty are assessed at the border and are your responsibility as importer (see our Shipping & Delivery Policy). Prices exclude delivery charges unless stated. Delivery charges, and any free-delivery threshold, are shown at checkout before you confirm your order.

9.4       We may change prices at any time before we accept your order. The price payable is the price displayed at checkout when you place your order, unless clause 9.2(b) applies.

9.5       Payment is due in full at the time of order unless we have agreed trade account terms with you in writing. We accept the payment methods shown at checkout. Payments are processed by third-party payment processors under their own terms. You authorise us and our processors to carry out verification, fraud-prevention and other checks, and we may cancel an order that does not pass them.

9.6       Promotions, discount codes and free-delivery thresholds are subject to the conditions stated when offered, may be withdrawn or changed at any time, and cannot be combined unless we say so.

9.7       The price is for the Goods only. It does not include application, labour, project advice, site visits or any other service unless we expressly agree otherwise in writing.

10. Trade accounts (Business Customers only)

10.1     This clause applies only if we have agreed in writing to supply Goods to you on credit. Payment is due by the 20th of the month following the date of invoice unless the invoice states otherwise. Payment must be made in full without set-off, deduction or counterclaim.

10.2     If any amount is overdue we may, without prejudice to our other rights: (a) charge interest on the overdue amount at 1.5% per month, calculated daily from the due date until payment, before and after any judgment; (b) recover from you all reasonable costs of collection and enforcement, including collection agency fees and legal costs on a solicitor and own client basis; (c) suspend or cancel supply and any credit facility; and (d) require immediate payment of all amounts owing on any account, whether or not otherwise due.

10.3     We may obtain information about you from, and give information about you and your account to, credit reporting and debt collection agencies for credit assessment, payment processing and debt collection purposes, as described in our Privacy Policy.

10.4     Retention of title. Title to Goods supplied on credit remains with us until you have paid all amounts you owe us on any account. Until then: you hold the Goods as our bailee; you must store them separately and identifiably as our property and keep them insured; you may sell them only in the ordinary course of your business and hold the proceeds on trust for us; and if you default, become insolvent or breach these Terms, you authorise us and our agents to enter any premises where the Goods are stored, during normal hours and with reasonable notice where practicable, to retake possession of them. Risk in the Goods nevertheless passes on delivery. These Terms create a security interest in the Goods and their proceeds for the purposes of the Personal Property Securities Act 2009 (Cth). You agree to do everything we reasonably require to register and perfect that interest, and, to the extent permitted by that Act, you waive your right to receive notices under it and agree that section 115 of that Act applies to exclude the provisions listed there.

10.5     If you become insolvent, enter into any arrangement with creditors, have a receiver, liquidator, administrator or similar person appointed, cease or threaten to cease business, or we reasonably consider that you will be unable to pay amounts when due, we may cancel any unperformed order, require immediate payment of all amounts owing, and exercise our rights under clause 10.4.

10.6     We may require a personal guarantee from the directors or principals of a Business Customer as a condition of opening or continuing a trade account.

11. Delivery, risk and title

11.1     Delivery is governed by our Shipping & Delivery Policy. Delivery times are estimates only. We will use reasonable efforts to dispatch promptly, but we are not liable for delay or failure to deliver caused by carriers, customs, weather, dangerous goods restrictions or other matters outside our reasonable control, and delay does not entitle you to cancel except as required by law.

11.2     You must provide a complete and accurate delivery address at which a Hazardous Product can lawfully and safely be received and stored, and must ensure that a person aged 18 or over is available to accept delivery, or give us an "authority to leave" instruction. If you authorise us or the carrier to leave Goods unattended, the Goods are at your risk from the time they are left, and you are responsible for ensuring that they cannot be accessed by children, animals or unauthorised persons.

11.3     We ship Hazardous Products by carriers, services and packaging that comply with the dangerous goods rules applying to the journey. For that reason we may restrict the destinations, transport modes (for example, surface transport only), package sizes, quantities or services available for some Goods, and we may require a signature on delivery. Some destinations, PO boxes, parcel lockers and freight-forwarding addresses cannot be served.

11.4     Risk in the Goods passes to you on delivery to the delivery address (or on handover to your nominated carrier or agent, if you arrange your own transport). Subject to clause 10.4, title to the Goods passes on the later of delivery and payment in full.

11.5     Please inspect the Goods on delivery and tell us within 7 days if any Goods are damaged in transit, missing, or not what you ordered, so that we can resolve the issue promptly and make any claim against the carrier. This does not affect your rights in relation to defects that were not reasonably discoverable on delivery.

11.6     We may deliver in instalments. Each instalment is a separate contract, and a delay or defect in one instalment does not entitle you to cancel any other.

11.7     If delivery cannot be completed because of your act or omission (including an incorrect address, refusal, or failure to collect from a depot), we may charge you our reasonable redelivery, return, storage and, for Hazardous Products, lawful disposal costs.

11.8     The Goods are supplied for use in Australia. If you export or send the Goods to another country you do so at your own risk and are solely responsible for compliance with all export, import, transport, labelling, registration and chemical-control laws that apply.

12. Product suitability, safety and your responsibilities

12.1     Nature of our products. Many of our products are strong, solvent-based chemical formulations designed to soften and remove paint, varnish, lacquer and other coatings. Several are classified as flammable liquids and/or as hazardous substances (for example, as skin, eye or respiratory irritants, or as aspiration hazards). A product that is effective on coatings can also act on other materials, finishes and surfaces, and on skin, eyes and the respiratory system. Our products must be handled, used, stored and disposed of with care, by a Competent Person, and in accordance with the Product Information.

12.2     Our basis of supply — suitability. We supply our products, methods and information on the basis that you take responsibility for satisfying yourself, before you purchase and again before you use any product, that the product and the method you intend to use are suitable for your project, your substrate, the coating to be removed, your working conditions and the result you want to achieve. Product descriptions, project categories, tutorials and recommendations on the Site are general in nature. Unless we have given you a specific written statement about your particular project after you have provided us with full details of it, nothing on the Site, on packaging, in Video Content, or said by our staff or resellers is a representation that a product is suitable for your specific project. Always test the product first on a small, inconspicuous area of the actual surface you intend to treat, and evaluate the result before proceeding.

12.3     Read and understand all instructions before you start. Before opening or using any product you must read and understand the product label, the current SDS, the instruction guides supplied with or published for the product, and any safety notices we publish (together, the Essential Product Information), and you must follow them. If anything is unclear, contact us before you start. You must ensure that every other person who uses, handles or stores the product under your control has also read and understood the Essential Product Information before doing so, and you must keep the label and SDS available to them. Current SDSs and instruction guides are available on the Site and on request.

12.4     Competent Person. Our products must only be used by a Competent Person, meaning a person aged 18 or over who: (a) has read and understood the Essential Product Information; (b) has the physical and mental capacity, judgement, experience and skill needed to use hazardous chemical products safely and to carry out the intended work; (c) is able to recognise the hazards involved and to respond appropriately in an emergency; and (d) is not affected by alcohol, drugs, medication, fatigue, illness, injury, infirmity or any other condition or impairment that could compromise safe handling and use. You must not use, and must not allow the use of, any product by any person who is under 18, infirm, incompetent, impaired or otherwise unable to use it safely, and you must keep all products out of the reach of children and animals. If you are not yourself a Competent Person for the work concerned, you must engage a competent professional to do it.

12.5     Safe use. When using our products you must, at a minimum: (a) wear the personal protective equipment specified in the Product Information (for example, chemical-resistant gloves, eye protection and, where indicated, respiratory protection and protective clothing); (b) work only with the ventilation specified in the Product Information; (c) keep flammable products away from heat, sparks, open flames, hot surfaces, pilot lights, heat guns, smoking materials and every other ignition source, and observe the flash point and storage conditions stated in the Product Information; (d) keep products in their original labelled containers, keep containers closed when not in use, and never decant products into food or drink containers; (e) not mix any product with any other product or chemical unless the Product Information expressly instructs you to; (f) protect adjacent surfaces, materials, finishes, plants, vehicles, paving, drains and other property from contact, splashes, drips, fumes and run-off; (g) follow the Product Information for working temperature, dwell times and any washing-off or neutralising steps; (h) use products within any period stated on the label or packaging and not after any expiry or "use by" date; (i) contain, collect and dispose of residues, sludge, waste and empty containers lawfully and in accordance with the Product Information and local rules; and (j) follow the first-aid instructions on the label and SDS and seek medical advice if in doubt.

12.6     Older coatings and lead. Coatings applied before the 1980s (and some later coatings) may contain lead or other hazardous substances. Removing them can create hazardous waste and exposure risks, particularly for children and pregnant women. You are responsible for identifying whether the coatings you intend to remove contain lead or other hazardous substances, for using appropriate work practices, containment, protective equipment and waste handling, and for complying with all laws and guidance that apply to lead-paint removal where you are working.

12.7     Substrate and material compatibility. Our products can affect materials other than the coating being removed, including some plastics, rubbers, synthetic and composite materials, adhesives, sealants, some metals and alloys and their surface finishes, veneers, stains and dyes, patinas, gilding, fillers and previous repairs. You are responsible for identifying the materials in and around your work and for testing compatibility before use. Do not use any product on any substrate or item that the Product Information states it is not suitable for.

12.8     Storage and transport. You must store products in accordance with the Product Information and applicable law: upright, closed, in the original labelled container, in a cool, well-ventilated place away from heat, direct sunlight, ignition sources, incompatible materials and food, and secured from children, animals and unauthorised persons. If you transport a Hazardous Product yourself (for example, in your own vehicle) you are responsible for doing so lawfully and safely, including keeping containers upright and secured, avoiding heat build-up in vehicles, and not carrying quantities that require dangerous goods documentation or placarding.

12.9     Compliance with laws and site rules. You are responsible for identifying and complying with all laws, regulations, standards, codes and site rules that apply to your purchase, possession, transport, storage, use and disposal of the Goods and to the work you carry out, including the work health and safety laws of your State or Territory (if you are a person conducting a business or undertaking), dangerous goods and hazardous chemicals rules, environmental and waste laws, building and heritage rules, and any requirements of your landlord, strata scheme, insurer or local council. It is your responsibility to determine, before purchase, that the Goods may lawfully be possessed and used in your location and for your intended purpose.

12.10   Safety of people, animals and property. You are responsible for the safety of all persons, animals and property in the vicinity of where you use or store the Goods — including bystanders, household members, workers, contractors, visitors and neighbours — and for putting in place the protection, exclusion zones, ventilation, signage and supervision that the work requires.

12.11   No guarantee of results. Successful stripping depends on correct technique, appropriate product selection, adequate preparation, dwell time and working conditions, and on the skill and care of the person doing the work. Different coatings and substrates require different methods. We do not promise that any product will remove any particular coating, achieve any particular finish, avoid any particular effect on the substrate, or complete a given area, and a failure to achieve the result you hoped for does not of itself mean that the product is defective. If you are having difficulty, contact us — in our experience most difficulties are matters of technique that we can help you resolve.

12.12   Tell us about incidents and unexpected results. If a product behaves unexpectedly, appears to be defective, is involved in an incident, or is associated with an adverse health effect or property damage, please tell us as soon as possible with details of the product, batch number, circumstances and any photographs. This helps us to assist you, to meet our product stewardship obligations, and to keep the Product Information current.

12.13   Acknowledgement. By purchasing, opening or using any product you confirm that you have read, understood and accept this clause 12; that you have satisfied yourself that the product is suitable for your project; and that you are, and will only permit use by, a Competent Person. A summary of these responsibilities appears on our product labels. The label wording and this clause 12 are to be read together and, as between you and us, this clause 12 applies where they differ.

13. Product descriptions, formulations and changes

13.1     Product images are illustrative. Colour, viscosity, odour, packaging and container type may vary between batches and from the images shown.

13.2     We may change the formulation, packaging, labelling, sizes or Product Information of any product at any time, including to comply with law or to improve performance. The Product Information current at the time of use applies; always read the label and SDS for the container you are using rather than relying on earlier material.

13.3     Any specification, data, performance figure or comparison we publish is given in good faith based on our own testing and experience under particular conditions, and is not a warranty or guarantee of performance under your conditions.

14. Your statutory rights

14.1     Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

14.2     Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified, and these Terms are to be read subject to those laws.

14.3     Under the ACL, goods do not fail to be of acceptable quality where the consumer causes them to become of unacceptable quality (or fails to take reasonable steps to prevent that) and they are damaged by abnormal use; nor where the only reasons they are not of acceptable quality were specifically drawn to the consumer's attention before purchase. The hazards, limitations, incompatibilities and requirements described in the Product Information and in clause 12 are drawn to your attention for this purpose.

14.4     The ACL guarantee that goods are fit for a disclosed purpose does not apply where the consumer does not rely, or it is unreasonable for the consumer to rely, on the supplier's skill or judgement. General product descriptions, project categories, tutorials, Video Content and general recommendations on the Site are published without knowledge of your particular project. You must satisfy yourself of suitability in accordance with clause 12.2 unless we have given you a specific written statement about your particular project.

14.5     If the Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then to the extent permitted by section 64A of the ACL our liability for a failure to comply with a consumer guarantee is limited, at our option, to replacing the Goods or supplying equivalent goods, repairing the Goods, or paying the cost of replacement, equivalent goods or repair.

14.6     If you are a Business Customer and the ACL consumer guarantees do not apply to the supply, all conditions, warranties and guarantees that would otherwise be implied by law are excluded to the maximum extent permitted.

15. Faulty Goods, returns and cancellation

15.1     Our Returns & Refunds Policy sets out how to make a claim, the remedies available and how Hazardous Products must be returned or disposed of. It forms part of these Terms.

15.2     Because our products are chemical products with a limited shelf life and special transport requirements, we do not accept returns or provide refunds, credits or exchanges for change of mind, over-ordering, project downsizing or products no longer required, except where the law requires or we agree in writing. Please choose carefully, and contact us before ordering if you are unsure what you need.

15.3     Do not return any Hazardous Product to us without first obtaining a return authorisation and our written instructions. Hazardous Products must be transported in accordance with dangerous goods rules and may need to be disposed of locally rather than returned; sending them by an unapproved method is unlawful and unsafe. We will not accept, and are not responsible for, unauthorised returns.

15.4     We may agree to cancel an order before dispatch on request. A reasonable cancellation fee may apply to trade orders and specially sourced items.

16. Warranties, liability and indemnity

16.1     Consumers. If you are a Consumer, nothing in this clause 16 excludes, restricts or modifies the consumer guarantees or your remedies under the ACL, and our liability for a failure to comply with a consumer guarantee is as provided by the ACL (subject, where it applies, to clause 14.5). Clauses 16.3 to 16.7 apply to Consumers only to the extent permitted by law and only in respect of matters that are not governed by the consumer guarantees (for example, your use of the Site and reliance on content).

16.2     Business Customers. If you are a Business Customer and the consumer guarantees do not apply, clauses 16.3 to 16.7 apply in full.

16.3     Exclusion of other warranties. To the maximum extent permitted by law, all conditions, warranties, guarantees and representations that are not expressly set out in these Terms or the Product Information — whether implied by statute, common law, trade usage or otherwise — are excluded. In particular, we do not warrant that any product is suitable for your project, will remove any particular coating, or will not affect any substrate or other material.

16.4     Exclusion of indirect and consequential loss. To the maximum extent permitted by law, we are not liable — whether in contract, tort (including negligence), equity, under statute or otherwise — for any indirect, special or consequential loss or damage, or for any loss of profit, revenue, business, goodwill, data or use, cost of substitute products or services, wasted time or expenditure, or loss of or damage to the substrate or any other property arising from the use of the Goods, however caused, even if we were aware of the possibility of that loss.

16.5     Cap on liability. To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with any order, the Goods supplied under it, or your use of the Site — whether in contract, tort (including negligence), equity, under statute or otherwise — is limited to the amount you paid us for the Goods giving rise to the claim (or, for claims not relating to Goods, to AUD 100).

16.6     Loss caused by you. To the maximum extent permitted by law, we are not liable for any loss, damage, injury, cost or expense to the extent that it is caused or contributed to by: (a) use of the Goods other than in accordance with the Product Information or clause 12; (b) use of the Goods by a person who is not a Competent Person; (c) failure to test the Goods on the substrate before use, or use on an unsuitable substrate or material; (d) mixing, dilution, contamination, decanting or alteration of the Goods, or use with any other product; (e) improper storage, transport or handling of the Goods after delivery, or use after any expiry or "use by" date; (f) failure to protect people, animals, surrounding surfaces, property or the environment; (g) failure to comply with any law or with clause 12.9; or (h) any act or omission of you or of any person for whom you are responsible.

16.7     The Site and content. To the maximum extent permitted by law, we are not liable for any loss arising from your use of, or inability to use, the Site; from reliance on any content on the Site, in Video Content or in the Product Information other than the label and SDS for the product you are using; from any inaccuracy, omission or error in content; from any virus or other harmful component; or from any third-party website, platform or service.

16.8     Your indemnity. You indemnify us and our directors, officers, employees, contractors and authorised resellers (Indemnified Persons) against all claims, demands, proceedings, liabilities, losses, damages, fines, costs and expenses (including reasonable legal costs) that any Indemnified Person suffers or incurs arising out of or in connection with: (a) your breach of these Terms, including clause 12 or clause 17; (b) the use, handling, storage, transport, resale, supply or disposal of the Goods by you or by any person who obtains them from you or from your possession, including any personal injury, death, property damage or environmental harm suffered by any person; (c) any User Content you provide; or (d) your breach of any law. This indemnity does not apply to the extent that the relevant loss was caused by our breach of these Terms, our negligence, or a failure of the Goods to comply with a consumer guarantee under the ACL.

17. Resale, distribution and commercial use

17.1     Unless we have entered into a written distribution, reseller or supply agreement with you, the Goods are supplied for your own use and may not be resold, distributed or supplied to others in the course of business.

17.2     Any authorised reseller, and any Business Customer that supplies or makes the Goods available to its own workers, contractors, customers or other persons, must: (a) supply the Goods only in their original, intact, labelled packaging and never repackage, relabel, rebrand, decant or blend them; (b) provide the current SDS and instruction guides with the Goods and make the Product Information available to every person who will use them; (c) ensure that the Goods are stored, displayed, transported and sold in accordance with applicable dangerous goods, hazardous substances and consumer-product laws; (d) not make any representation or warranty about the Goods beyond the Product Information; and (e) comply with clause 12 in respect of every person who uses the Goods.

17.3     Business Customers are responsible for ensuring that their workers and contractors are Competent Persons, are trained and supervised, and are provided with the protective equipment, ventilation and controls required by the Product Information and by applicable work health and safety law.

18. Privacy and communications

18.1     We collect, use and disclose personal information as described in our Privacy Policy for Australia, which forms part of these Terms.

18.2     By placing an order or creating an account you agree that we may send you transactional and service messages, including order, dispatch and delivery updates and product safety notices or recalls. We will send marketing messages (such as our newsletter) only where permitted by Spam Act 2003 (Cth) and our Privacy Policy, and you can unsubscribe at any time.

18.3     You agree that we may communicate with you, and give you notices and records, electronically, and that electronic communications, records and signatures satisfy any requirement that a communication be in writing or signed.

19. Compliance and sanctions

19.1     You must comply with all laws that apply to your use of the Site and purchase and use of the Goods. You confirm that you are not a person, and are not acting on behalf of a person, to whom we are prohibited from supplying Goods under any sanctions or export-control law, and that you will not supply the Goods to any such person.

20. Events beyond our control

20.1     We are not liable for any delay or failure to perform to the extent caused by an event beyond our reasonable control, including natural disaster, severe weather, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, industrial action, failure of carriers, ports, utilities, telecommunications or payment systems, cyber-attack, shortage of raw materials or packaging, change in law or government action, and dangerous goods transport restrictions. If such an event continues for more than 30 days, either of us may cancel the affected order, and we will refund any amount paid for Goods not delivered.

21. Changes to these Terms

21.1     We may change these Terms and the Policies at any time by publishing the updated version on the Site with a new effective date. Changes to Part B (Using the Site) take effect when published. The version of these Terms in force when you place an order applies to that order. We recommend that you review these Terms each time you order. Your continued use of the Site after a change is published is acceptance of the updated Terms.

22. General

22.1     Entire agreement. These Terms, the Policies and our order confirmation form the entire agreement between you and us for your use of the Site and each purchase of Goods, and replace all prior terms, representations and understandings. No representation by our staff, agents or resellers that is not contained in the Product Information or confirmed by us in writing forms part of the agreement. Nothing in this clause limits liability for fraud or excludes any liability that cannot be excluded by law.

22.2     Severability. If any provision of these Terms is unlawful, void or unenforceable, it is to be read down to the extent necessary to make it enforceable or, if it cannot be read down, severed, and the remaining provisions continue in full force.

22.3     Waiver. A failure or delay by us in exercising any right is not a waiver of it. A waiver is effective only if in writing and signed by our authorised representative.

22.4     Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign, novate or subcontract any of our rights and obligations without your consent, including to a successor of our business.

22.5     Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.

22.6     Third parties. Our directors, officers, employees, contractors and authorised resellers may rely on and enforce the exclusions, limitations and indemnities in these Terms as if they were parties to them. Otherwise, no person other than you and us has any right under these Terms.

22.7     Survival. Clauses 6, 8, 10, 12, 14, 16, 17, 22 and 23, and any other provision that by its nature is intended to survive, survive the completion or cancellation of any order and the termination of your access to the Site.

22.8     Notices. Notices to us must be sent to [email protected] or to our postal address in clause 24. Notices to you may be sent to the email or postal address on your order or account.

22.9     Language. These Terms are written in English. Any translation is for convenience only and the English version prevails.

23. Governing law and disputes

23.1     These Terms are governed by the laws of New Zealand, save that the Australian Consumer Law and any other law of Australia that applies to the supply of the Goods to you regardless of the governing law of the contract continue to apply.

23.2     If you have a concern, please contact us first using the details in clause 24; most issues can be resolved quickly and informally. If we cannot resolve it, each of us submits to the non-exclusive jurisdiction of the courts of New Zealand, and you acknowledge that the Trans-Tasman Proceedings Act 2010 (Cth) and the Trans-Tasman Proceedings Act 2010 (NZ) facilitate the conduct and enforcement of proceedings between Australia and New Zealand. Nothing in this clause prevents you from bringing a claim under the Australian Consumer Law in an Australian court or tribunal that has jurisdiction, or from making a complaint to the Australian Competition and Consumer Commission or your State or Territory consumer protection agency.

24. Contact and emergency information

24.1     Specialist Restoration Supplies Limited, trading as Cooper's Strip Club. Street address: 1 Ross Street, Woodville, New Zealand. Postal address: P.O. Box 156, Pahiatua 4941, New Zealand. Email: [email protected]. Telephone: 1800 600 616 (Australia) or +64 6 376 4381 (international). Website: coopersstripclub.com.

24.2     Emergency. In an emergency call 000. For advice about poisoning or exposure, contact the poisons information service shown on the product label (Poisons Information Centre 13 11 26). These services are independent of us. Product-use questions (not emergencies) can be directed to our support line during business hours.

Product Problems & Returns Policy 

Paint Stripping Problems
To strip paint or varnish successfully you need to invest time to learn the necessary techniques. Even the best paint stripping products still require you to use the correct methods that suit your type of project before they will work satisfactorily. Methods that work for varnish stripping for example differ from lacquer stripping etc. This website provides extensive guidance to help you easily find the methods that will work best for you.

If you have not invested your time into learning the correct techniques then the products will very likely under perform and maybe not work at all. This is not a failure in the product but the nature of paint stripping in general as the techniques are a very important part of any success. Our experience has helped us gain expert skills and the main thrust of this site is to pass this knowledge to you.

In our experience, when someone is suspecting faulty product, we generally find it’s a technique issue and not faulty products at all.

We suggest that if you have problems seek our assistance as follows:

• Read the manual, play the DVD (if supplied) and instructions supplied with the product.
• Watch the free online tutorials. 
• Alternatively, have one of the home specialist experts come and visit you. They may make a charge for this visit.

Faulty Product
If the products are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Please email us at [email protected] with details of your purchase and your problem.

Change of Mind
We do not provide a refund if you have changed your mind about a particular purchase, so please choose carefully. 

Privacy Policy Statement

This is the web site of www.coopersstripclub.com.

Our postal address is 
P.O. Box 156, Pahiatua 4941, New Zealand

We can be reached via e-mail at [email protected]
or you can reach us by telephone at +64-6-3764381

For each visitor to our Web page, our Web server automatically recognizes IP Address.

We collect information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information, billing address and IP Address. We do not store Credit Card information.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor.

We do share some information supplied by you to other parties who work with us in the processing of your order. These parties are those involved in processing your payment such as the bank that authorise your payment(s) and our warehouse agents who organise the delivery of your order. 

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site.

It is our policy to send e-mail to our customers during the purchase process at shipping, in addition to customary business communications (payment confirmations, etc.).

If you do not want to receive e-mail from us for other reasons in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Please provide us with your name and phone number. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line or to provide them after sales support if required.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to their transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them.

Consumers can access this information by e-mailing us at the above address, visiting us at www.coopersstripclubshop.com.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information.

Consumers can have this information corrected by sending us e-mail at the above address, visiting us at www.coopersstripclub.com.

With respect to security: When we transfer and receive certain types of sensitive information such as personal or financial information, we do so using a secure SSL connection between our website and that person. Please review our Security Policy for more information about this.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number. 

1. Protecting your information

Any personal information that you provide to us to create an account and to purchase goods is transferred securely over the internet using Secure Sockets Layer (SSL) encryption technology. The current validity of our security certificate can be viewed by clicking on the seal that appears at the bottom of the left navigation bar on every page. We do not store any credit card information on our website that you provide to us to make a purchase.

2. Remember to log out

To ensure that that there is no unauthorized access to your account, you should either log out or close the browser window once you have finished using the site. Failing to do this could allow someone to access your account.

3. Safe Shopping Guarantee

Under law, a credit card issuer cannot make you liable for charges in excess of NZ$50.00 that result from the unauthorised use of your credit card. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.

4. Alternative customer purchasing options

If you would like to use your credit card to make a purchase but do not wish to do so over the internet you may place your order over the phone.